Free Wynyard Quarter 'Red Boats' Ferry

Running until the bridge reopens in December 2024

Wynyard Quarter
In Progress

All aboard!

A temporary free ferry service in response to the temporary maintenance closure of the Wynyard Crossing Bridge. Learn more below.

Expanded ferry service

Following successful trials and weekend services, we are happy to confirm the free 'Red Boats' ferry service will run seven days a week, with extended operating hours, effective 1 August 2024, until the Wynyard Crossing Bridge reopens.

Running between Te Wero Island (outside the New Zealand Maritime Museum) and Karanga Plaza (outside the Viaduct Events Centre), the service provides a frequent and fast travel option for commuters and visitors while the bridge is unavailable.

As previously communicated, the service is also still running for the remainder of this week (23-28 July).

Operating times (from 1 August 2024):

Sunday-Wednesday: 7am-9pm
Thursday, Friday and Saturday: 7am-10pm

The operating hours can be adjusted if needed, depending on demand.

Accessibility:

While the ferry unfortunately cannot accommodate bikes or e-scooters, wheelchairs are very welcome. Staff are on hand to assist, if needed.

Cost:

Free – no booking required.

Latest updates:

Check our social media channels (or this page) for the latest information.

Hop on board and make a relaxing and convenient trip on the Waitematā Harbour part of your journey!

A map showing the ferry route (red dotted lines).

Alternative travel options

We are committed to ensuring that as many people as possible are aware that Wynyard Quarter remains open and easily accessible.

While we acknowledge that the alternatives may not be as convenient as the Wynyard Crossing Bridge for those seeking a direct walk, they offer good options for visitors and commuters alike.

For detailed information on other available options, including driving and parking, taking the bus, or walking to the area, please visit the Wynyard Quarter website.

Background

In response to the maintenance currently underway on the Wynyard Crossing Bridge, we trialled a free temporary small ferry service across Viaduct Harbour. The goal was to offer an additional means of getting from Te Wero Island to Wynyard Quarter while the bridge is unavailable.

Following the trials, ongoing weekend services were confirmed. The trials allowed us to test a range of practical elements, including health and safety, usage, and operational logistics, so we could refine the service over time.

Feedback

We've been gathering feedback on the service since it started, from passengers, visitors and the ferry operator, so that we could improve the service where possible.

As pat of this, we ran a survey for passengers to test their experience and gather feedback. We used both in-person interactions and digital channels for the survey, which included quantitative and qualitative questions.

Passenger feedback was generally very positive, with 95% of respondents indicating they were satisfied with the ferry service (8% satisfied, 87% very satisfied). The quality, convenience and novelty of the service was highlighted by passengers.

We also specifically asked for suggestions for improvements, which attracted comments around accessibility (e.g. boarding with strollers or wheelchairs) on the ferries, promotion of the service and scheduling.